Most orders ship within 1-2 business days. Delivery times vary by location: 3-5 days domestically, 7-14 days internationally. Track your order in real-time via our portal.

1. Start by measuring your pet’s neck, chest, or length (depending on the product) and compare it to our size chart. Still unsure? Email us a photo of your pet with a measuring tape—we’ll guide you!

Absolutely! Our ropes and toys are lab-tested for durability and made with non-toxic, reinforced fibers. For extreme chewers, we recommend our “Indestructi-Chew” line with a 6-month warranty.

Yes! We prioritize recycled plastics, organic cotton, and biodegradable fibers. Every product page lists material details—look for the 🌱“Eco-Paw Approved”badge.

No worries! We offer a 30-day“Happy Pet Promise”—return or exchange any unused item, no questions asked. Because happiness is non-negotiable.

Yes! We ship worldwide. Duties/taxes may apply depending on your country—check our Shipping Policy for details. Pro tip: Join our newsletter for exclusive global discounts!

Yes! Explore our “Gentle Paws” collection for softer toys, orthopedic beds, and low-impact play gear. Email us for custom solutions—we’re here to help!

Hand-wash with mild soap and warm water, then air-dry. Avoid machines to preserve durability. For deep cleans, use our pet-safe disinfectant spray (sold separately!